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Exchange & Return
We want you to be completely happy with your purchase
Please check it as soon as possible after receipt and please do not open accessories before checking the main item(s) for size. If, for any reason, you are not completely happy with your purchase then we will gladly exchange or return it subject to this returns policy.
If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item. You may notify us by submitting a return request in the completed orders section of your account on this website or by email or by telephone.
1. Items should be returned new, unused, and with all tags still attached. Returns that are damaged, soiled or altered may not be accepted. Items should be returned in the packaging as delivered to you.
2. Refunds will be paid back using the same means of payment as you used for the initial transaction. It can take a few additional working days for the banking and credit card system to credit the funds back onto your credit card or bank account once we have processed you refund.
3. If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.
4. Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.
Right to Cancel
You have a statutory right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. Please see our Right to Cancel page for full details.
For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.
For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.
Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.
Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.